Items purchased or received in error can be returned for exchange providing it is returned in the condition it was received in.
A list of your latest orders is shown below to start the returns process simply click the link on the right of the relevant order.
If your order has not yet been dispatched you will be given an option to simply swap the item and your order will be updated. If you have already received the item you wish to change you will receive instructions for the returns process.
When returning an item you should include your name, address, order number and details of what is required as a replacement. If there has been a picking error on our side there will be no additional postage costs. Any additional postage will be the responsibility of the customer and will be charged to the original payment card.
It is advisable to obtain a free certificate of posting from the post office as this will be needed in the event of loss. TM Stores are unable to accept responsibility for loss of any parcels returned to us.