In the event of an item being defective you may return the item to us, upon receipt the item will be inspected to confirm that the fault is of manufacturing origin, once checked we will then send a replacement.

Before returning an item you should notify us using the order actions facility. To access this login to your account and click the option to 'View past and current orders'. Click on the order that contains the item you wish to amend. Click the button labelled 'My Order Actions' and you will be presented with a list of options. Select return a faulty or damaged item and you will be asked to provide details. You will also receive instructions for the returns process.

When returning faulty items you should include your name, address, order number, a contact e-mail or phone number and details of the fault (i.e. cd skips on track 7). 

It is advisable to obtain a free certificate of posting from the post office as this will be needed in the event of loss. TM Stores are unable to accept responsibility for loss of any parcels returned to us.

Items purchased or received in error can be returned for exchange providing it is returned in the condition it was received in.

Before returning an item you should notify us using the order actions facility. To access this login to your account and click the option to 'View past and current orders'. Click on the order that contains the item you wish to amend. Click the button labelled 'My Order Actions' and you will be presented with a list of options.

If your order has not yet been dispatched you will be give an option to simply swap the item and your order will be updated. If you have already received the item you wish to change you will receive instructions for the returns process.

When you are returning an item you should include your name, address, order number and details of what is required as replacement. If there has been a picking error on our side there will be no additional postage costs. Any additional costs will be charged to the original payment card. Any postage charges are the responsibility of the customer.

It is advisable to obtain a free certificate of posting from the post office as this will be needed in the event of loss. TM Stores are unable to accept responsibility for loss of any parcels returned to us.

If your items arrive damaged, we will either issue a refund to you (including the postage and packing you were charged), or send you a replacement. We will also ask you to return the damaged item to us before processing a refund/replacement.

Before returning an item you should notify us using the order actions facility. To access this login to your account and click the option to 'View past and current orders'. Click on the order that contains the item you wish to amend. Click the button labelled 'My Order Actions' and you will be presented with a list of options. Select return a faulty or damaged item and you will be asked to provide details. You will also receive instructions for the returns process.

It is advisable to obtain a free certificate of posting from the post office as this will be needed in the event of loss. TM Stores are unable to accept responsibility for loss of any parcels returned to us.

If we've sent you the wrong size of an item you can use the Order Actions facility to notify us. To access this login to your account and click the option to 'View past and current orders'. Click on the order that contains the item you wish to amend. Click the button labelled 'My Order Actions' and you will be presented with a list of options. Select change the size of an item and you will be asked to provide details. You will also receive instructions for the returns process.

If we've sent you the wrong items all together then please contact us and we'll aim to resolve the issues as soon as possible.

It is advisable to obtain a free certificate of posting from the post office as this will be needed in the event of loss. TM Stores are unable to accept responsibility for loss of any parcels returned to us.

You can check the status of your order by logging in to your account and then selecting the 'view your current and past orders' option on your account page. Every order that we receive is important to us and yours was no exception.

The moment your order came through we've been busy picking and packing, sticking and wrapping to get it sent off to you as fast as we could so that when it arrives at your door it'll bring a smile.

You can now put your feet up, have a cup of your favourite warm beverage and possibly a nice slice of cake whilst Royal Mail carry out the delivery part of the order.

If we could, we would bring the parcel to your door personally and deliver it with your very own Townsend Music fanfare, but we do have to rely on Royal Mail....so if they don't show your delivery as much love and care as we would then we are very sorry. Let us know about it and we will do what we can to help. Occasionally things can be delayed or go missing so we would respectfully ask that if there is a problem, you let us know first. Any delays are not down to us.

Royal Mail states we are unable to claim for a missing item unless 15 working days has passed on UK orders and 28 working days on overseas orders. If you have not received your order after this time please contact us.

If your order hasn’t already been processed we will be able to cancel your order. Sadly we’re unable to cancel an order that’s already been processed.

You can check your order status and cancel orders by logging into your account and selecting the option 'view your current and past orders'. Click on an order number to the left of the table and then see the button label 'My Order Actions'. If the order hasn't been processed you will see an option to cancel the whole order or an individual order item.


Please note tickets are not eligible for exchange or refund as per the terms and conditions on the site.